At GOVKO, we are committed to ensuring that every purchase you make is a perfect fit. If for any reason you are not completely satisfied with your item(s), we offer a hassle-free return policy. This return policy only applies to consumers that have purchased item(s) at govkobath.com.

Return Process:

1. Request a Return:
–  To initiate a return, please contact our Customer Service within 30 days of receiving your order. Provide your order number, sku of item(s), the reason for return, and any other relevant details.
–  You can reach us via email at [email protected] or chat with us.

2. Packaging and Shipping:
–  Ensure that the item(s) is in its original packaging and is in a resalable condition.
–  Include all accessories, manuals, and documentation that came with the item(s).
–  Use a secure shipping method and consider purchasing shipping insurance to protect against loss or damage during transit.

3. Receipt of Return:
– Once we receive and inspect the returned item(s), we will notify you of the status of your return.
– If the return is approved, we will initiate the refund process.

4. Incorrect Shipments and Damaged Items
– In the rare event that you receive an incorrect, missing, damaged, or defective item, we are more than happy to replace the product at our expense within 30 days from the date of purchase. If you wish to report damage from a recent order or report missing items from your order, please contact us.

Refund Policy:

1. Eligibility:
– Full refunds will be issued for items returned in new, unopened, and unused condition.
– Items showing signs of use or damage may not be eligible for a full refund.
– Original shipping fees are non-refundable.

2. Refund Amount:
– The refund amount will be credited back to the original method of payment.
– Please allow 5-7 business days for the refund to be processed and reflected in your account.

3. Restocking Fee:
– A restocking fee may apply for items that are not in their original packaging or are not in a resalable condition.

Cancellation Policy:

1.Order Cancellation:
– To ensure the swift processing and dispatch of orders, we currently do not support the cancellation of orders. Once an order has been processed, our return policy terms will apply.

Important Notes:

– Custom-made or personalized items are not eligible for return or exchange.
– All sales on clearance items are final, non-exchangeable, and nonrefundable.
– Please inspect all items upon delivery and report any damages or discrepancies within 1–2 business days.

At GOVKO, we value your satisfaction. If you have any questions or concerns about our returns, refunds, or cancellations, please do not hesitate to contact us. We are here to help.