Shipping & Delivery​

Welcome to GOVKO, where we strive to provide seamless and efficient shipping and delivery services for our valued customers. Our comprehensive policy ensures you have a clear understanding of how we handle your orders.
 
Shipping Methods:
We offer a variety of shipping methods to cater to different needs:
  • Standard Shipping: Typically takes 3–7 business days within the EU and up to 10 business days for other regions.
  • Express Shipping: Available for an additional fee, delivering within 1-3 business days.
  • Heavy and Bulky Items: Special arrangements and shipping methods apply for large or heavy items like bathtubs and shower sets.
 
Large Item Delivery Policy:
For large and bulky items, we provide a White Glove Delivery service, which includes delivery to the room of choice, unpacking, and disposal of packaging materials. This service is complimentary for orders above a certain value.
 
Delivery Countries:
We deliver to many countries in Europe, the Middle East, Southeast Asia, and Latin America. Delivery times may vary by destination.
 
Customs and Duties:
International customers are responsible for customs and import duties that may apply to their orders. These charges are typically collected by the delivering freight or postal carrier and are not included in the item price or shipping cost.
 
Order Processing Time:
Orders are usually processed within 1-2 business days. However, during peak periods, this may take up to 3 business days.
 
Tracking Information:
You will receive an email with tracking information once your order has been dispatched. This allows you to track your package every step of the way.
 
Please note that during sales and promotional periods, some terms may vary. For any questions or concerns regarding our shipping and delivery policy,please contact our customer service team.
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